Terms & Conditions

When using this website you agree to the following Terms & Conditions:

Stratelec CC, its trading company e-Glow and its website e-Glow.co.za accepts no responsibility for any loss of data, revenue or any other loss incurred as a result of using the website e-Glow.co.za.

e-Glow cannot guarantee that the information provided in e-Glow.co.za is correct, accurate or without errors and omissions.

e-Glow reserves the right to modify the website at any time without notice to you or any other person. By using this site you agree that e-Glow shall not be liable to you or any other third party for any loss incurred as a result of modification to the website.

e-Glow provides links to external websites in order to provide you with more information about our products. e-Glow shall not be held liable for any loss incurred as a result of using these linked websites.

All prices are subject to change without prior notice. e-Glow reserves the right to refund a customer if the product is no longer available after payment has been made,  or our cost price for the item has changed to above the selling price or otherwise an unacceptably high price.

Errors & Omissions Expected.

e-Glow may change the terms & conditions at any time. It is the responsibility of anyone that uses this website to verify whether or not the conditions have changed.

Please view our Privacy Policy, Delivery & Returns and Payment Options for more specific terms & conditions.

Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter the following: - name, e-mail address, mailing/delivery address or phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product requested.

  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order. In addition to receiving occasional company news, updates, related product or service information, etc.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

Do we use cookies?

Yes, Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow it) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting us.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

South African National Consumer Protection Act (CPA)

Because we value your privacy we have taken the necessary precautions to be in compliance with the South African National Consumer Protection Act (CPA). We therefore will not distribute your personal information to outside parties without your consent.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Delivery & Returns

Delivery Cost

R115.00 courier delivery to any street address in South Africa

We offer free delivery if the invoice is above R1500.00. This will be shown during the checkout process.

We reserve the right to re-quote on deliveries if the items are large or need to be delivered to areas not serviced by courier companies!

Delivery Time

1-2 Working days delivery for orders under 2 kg to Main Centers (Main centers: Johannesburg, Cape Town, Durban, Pretoria, Polokwane, Nelspruit, Kimberley, George, Pietermaritzburg, Port Elizabeth, Bloemfontein, and East London)

2-4 Working days on all other orders

Orders will be dispatched once funds reflect in our account.

Please note that couriers do not deliver on Weekends and Public Holidays.

Order Tracking

Once your order has been shipped we will send you a tracking number and the contact details of the courier company that will be delivering your package, this will allow you to track your package on the courier company's website.

If you have not received a tracking number after a day or two please contact us.

Returns Policy

As per the consumer protection act unwanted items may be returned within 7 days of purchase, only if the product and its package and package content are complete and in resalable condition. Unwanted and incorrectly ordered items will be returned to our premises or our suppliers premises at your expense. You will receive a credit / refund for the items once we receive them and are satisfied they are in good order. A re-stocking fee of 10% will be charged and deducted from your credit / refund. Should you wish we can have the package collected from you with our courier service and the cost will be deducted from your credit/refund. You will not be credited/refunded for the original delivery fee. Returning incorrectly ordered items will follow the same procedures. Products that have been used and cannot be resold are not returnable.

After 7 days items can only be return for warranty related issues

Warranties

Should a product become faulty within the warranty period, you may return the product so that we can send it to the manufacturer or its official distributors for assessment.

The manufacturer of the product will determine if the product will be repaired or replaced under the terms & conditions of the warranty.

The decision they make is final and no correspondence will be entered into.

Before returning any products you must first contact us so that we may give you instructions on how to return the product.

If the product you ordered is found to be faulty within 7 days of receiving your order we will cover the cost of both the return and re-delivery of the product.

If the manufacturer of the product determines that the fault is not covered under the terms & conditions of the warranty then the cost of return and delivery will be transferred to you.

If the product you ordered is found to be or becomes faulty after 7 days of receiving your order and it falls within the warranty period you will bear the cost of returning the product to and from us.

Note:

-              This warranty does not cover surface coatings, accessories, batteries, battery leakage, packing materials, abuse, neglect, altering or dis-assembling and normal wear and tear.

-              e-Glow is not liable for incidental or consequential damages.

-              This warranty does not cover bulk purchases from auctions, pawn shops or flea markets with the intent to resell repaired or refurbished torches.

-              Please do not return any pouches or accessories with your torch or headlamp.